Frequently Asked Questions

Everything you need to know about your NEO S purchase.

What is the typical shipping timeframe for the NEO S?

Standard shipping usually takes 3-5 business days within the continental US. International shipping times vary by location but typically range from 7-14 business days.

What is your return policy?

We offer a 30-day return policy for all unused and unopened NEO S products. Please ensure the original packaging is intact to qualify for a full refund.

Does the NEO S come with a warranty?

Yes, every NEO S unit is covered by a one-year limited manufacturer's warranty that protects against defects in materials and workmanship.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Can I track my order once it has been placed?

Absolutely. Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status in real-time.

How can I contact customer support if I have a problem?

Our support team is available via email at [email protected] or through our live chat feature on the website during standard business hours.